Refund policy

No return or exchange of sake except defective items.

Damages and issues

Only Defectives items can be exchanged within 14-day return policy, after the item is delivered to your location upon your purchase order. 

Please inspect your order upon reception and contact us at info@saketrend.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note that we cannot guarantee of your preference of the taste of each Sake you select even though we work diligently to provide product details as possible.  This is not considered as" defective" item, 

If sake delivery was damaged or lost during shipping, please notify us immediately as possible to resend the order to you. We only carry selected and imported Artisan Japanese sake (not mass produced) which means we have very limited batch to provide to all of our customers including you!  We are not able to resend the same product to you when the product becomes out of stock and will refund the money to you on your original payment method.

Orders refused (The third party carrier failed to complete delivery for any reasons) or canceled after the order is sent to a third party carrier for delivery and your package is returned to us may be subject to a 30% restocking fee upon the cancellation or purchaser's refusal of reshipment.  Fees to the third party carrier are non-refundable. Please note that we may charge you extra shipping fee for the return package. 

We will notify you once we’ve received and inspected your return from carrier, and if you continue to refuse the reshipment or continue to cancel once the refund is approved, you’ll be automatically refunded total charges less restocking fee on your original payment method.

Please remember all refunds can take some time for your bank or credit card company to process and post the refund too.

Unfortunately, we cannot accept returns on gift cards.

Please contact us for any return questions at info@saketrend.com